Written by by Bonnie Lida Rogers and Barbara Chaparro, 2003. - Read more

Google Guide is an online interactive tutorial and reference for experienced users, novices, and everyone in between. It was developed because the author wanted more information about Google's capabilities, features, and services than she found on Google's website. - Read more

Written by Noah Lazar and Michael Eisenbrey, 2000. The 'structural navigation bar' is becoming a ubiquitous element on many websites. It not only shows users where they are currently located in the site's architecture, but it allows them to back up levels—one at a time. In theory, this is an ideal form of navigation for large sites, but are they really useful? - Read more

Diagrams are an essential tool for communicating information architecture and interaction design in Web development teams. This document discusses the considerations in development of such diagrams, outlines a basic symbology for diagramming information architecture and interaction design concepts, and provides guidelines for the use of these elements. - Read more

This document summarizes the results of a comparative analysis of IA job descriptions. By Jesse James Garrett. - Read more

Ben Shneiderman, who literally wrote the book on traditional software interface design, tackles large-scale Web site design issues (1997). - Read more

The usability guru critiques navigation usability. By Jakob Nielsen (01/00). - Read more

For a successful navigation design, it's important to consider the interface as well. The interface is the intermediary between users and content, an interpreter and guide to the complexities of a site. Jennifer Fleming again, from "Web Navigation: Designing the User Experience" (09/98). - Read more

Misc. articles and papers from the 2005 Design for User eXperience (DUX) conference, including: Designing for a Collaborative Industrial Environment: The Case of the ABB Powerwall; SynchroMate: A Phatic Technology for Mediating Intimacy; Inspired Innovation - How Corel is Drawing Upon Employees' Ideas for User Focused Innovation; A Foundation for Emotional Expressivity; New Media Design for Cultural Institutions. - Read more

Jeff Lash is a User Experience Designer in the Health Sciences division of Elsevier. He is a co-founder and Advisory Board member of the Asilomar Institute for Information Architecture (AIfIA) and has also written articles and tutorials for Boxes and Arrows and WebWord (08/2002). - Read more

When your web site's users consistently navigate to the wrong sections, you have many options for getting users back on track, from better labels to clearer structure (09/06). - Read more

Part two now outlines the design principles underlying the building block system, and the simple guidelines for combining blocks together to create any type of tile-based environment. The second of three in a series (07/07). - Read more

This article explains a process called "Faceted Feature Analysis." It's an exercise that I've been using for nearly eight years on projects both large and small. The facets refer to three characterizing facets in any project: business value, ease of implementation, and user value (07/07). - Read more

A good website is built on two basic truths—that the internet is an interactive medium and that the end user is in fact human. In other words, it is meant to be an experience. As with any adventure, a little strategic thought is needed to ensure that the experience is enjoyable (06/07). - Read more

Main conference presentations, many of which can be accessed online or by downloading files. - Read more

Social software, software that supports group communications, includes everything from the simple CC: line in email to vast 3D game worlds like EverQuest, and it can be as undirected as a chat room, or as task-oriented as a wiki (a collaborative workspace). Because there are so many patterns of group interaction, social software is a much larger category than things like groupware or online communities -- though it includes those things, not all group communication is business-focused... (09/03) - Read more

A paper from 1996 by Yogesh Malhotra of the BRINT Institute that is a good introduction to the original ideas behind the development of Enterprise Architecture. - Read more

An interesting paper on interface design, written by Marcia J. Bates, 1989. - Read more

An advanced paper on information seeking research. Written in 2002, by Marcia J. Bates. - Read more

The purpose of this study was to examine the effect of depth and breadth of web site structure on the user response time. Written in 1997. - Read more